© Jasico d.o.o.
|
Welcome to registrar Jasico!
© Jasico d.o.o., Frequently Asked Questions (FAQ) about Registration of .si Domain Names) -
validity 6 November 2008
1. Who is entitled to register .si domain name? A .si domain name can be registered by any legal or natural person.
2. What is the registration period for .si domain names? Domain names can be registered or renewed for one, two, three, four or five years. 3. Would it be possible to >return< domain name and get money back? If Domain name holders meet the conditions to be deemed consumers under the law regulating consumer protection, pursuant to such law they shall have the right to cancel contracts concluded at a
distance within a period of 14 days by notifying the Registrar without any requirement to state the reason. Registrars shall be obliged to return all payments made no later than within 30 days of receipt of the
message on withdrawal from the contract. In such instances, Arnes shall be obliged to return to the Registrar any fees paid under the following conditions: 4. What kind of domain name can be registered under .si? Rightful claimants can register any domain name that fulfils the following requirements: 5. How can we make sure a domain we want to register isn't already taken? Anyone can check if the desired domain name is still available by using whois search service:
6. We already have a .com domain name (or other top level domain) registered. Is it possible to register an identical .si domain name? You can register any domain name that meets the requirements of The General Terms and Conditions for Domain Name Registration Under .si TLD regardless of what you have registered under other top level domain names. If, for example, you have registered a domain name xyz.com, you can easily register xyz.si domain name as long as it is not yet taken. 7. How many domain names can we register? There's no limitation on the number of domain names per domain name holder. 8. Can we register domain names under any other TLD (.com, .org, .) at Arnes? Arnes is a registry solely for .si top level domain. To register under any other TLD, you need to contact an appropriate accredited registrar or registry. Information on generic top level domain names can be found at http://www.icann.org/registrars/accredited-list.html and information on registries that handle country code top level domains at http://www.iana.org/cctld/cctld-whois.htm. 9. Can we register IDN domain name under .si? According to General Terms and Conditions IDNs are not allowed under .si. Arnes is following implementation of IDNs under other ccTLDs and will consult LIC in 2009. IDNs (internationalized domain names) are domain names that not only consist of the conventional 26 letters, ten numbers and the dash, but also characters with accents (è, ¹, ¾, .). Up till now these have not been offered by Arnes. How can we register a .si domain name?11. What is the domain name registration procedure? Registration procedure is described here. 12. Can we register a domain name directly at Arnes and not through a registrar? Since April 4th 2005 a direct registration at Arnes is no longer possible. Arnes acts as a registrar solely to organisations that are authorised as Arnes network users (schools, universities, research institutes, .). Information regarding domain name registration for authorised users can be found at the Arnes web site. 13. What are the costs of domain name registration and renewal? The payments are handled through registrars: Arnes charges them a unified tariff for the transactions they perform on behalf of their clients and the clients/domain holders make a payment to the registrar they have chosen. The registrars set the service tariffs freely on their own. Arnes does not interfere with that and probably a reliable registrar with reasonable prices will get the most clients. Therefore the answer to the question above can not be answered by Arnes. You need to discuss the prices with the chosen registrar. 14. What data must the applicant (future domain name holder) provide to the registrar? According to GT&C the domain name holder/applicant has to provide registrar with following data:
Attention! The domain name holder is responsible for the authenticity and accuracy of the data provided to the registrar and is also required to report any changes (address, contacts, telephone, email) and make sure the registrar updates them in the system. 15. What is the contact email address of the domain holder meant for? All transactions regarding registered domain names are handled by registrars on behalf of the domain name holder. Certain transactions (domain deletion, domain transfer to a new registrar, domain
transfer to a new domain holder) are carried out only when the domain holder's confirmation is received. Contact email is needed for all official communication between Arnes and domain holders and also for
all transaction confirmations. It is extremely important that the email address entered in the registration system process is one of the domain holder and not the registrar! Please, make sure it is an
active/working email address. Arnes may withdraw a domain name if it has no active e-mail address. 16. Why did I get e-message from Arnes that contact e-mail has been changed? A valid e-mail address is of the utmost importance, because it is our only direct means of communication with you: it will be used as a means of contact, for example, if you wish to change registrar. Arnes may withdraw a domain name if it has no active e-mail address. To avoid misuse an automated message is sent by the registration system when contact e-mail has been changed by the registrar. 17. How can I change my contact e-mail address? To change your contact e-mail address (and to update any other data on the domain name holder), contact your registrar. About registrarsA complete list of registrars can be found on Arnes web site and it is regularly updated. Only Slovene business entities can become .si registrars, exceptionally you like to GET .si domains into your portfolio to become .si "sub Registrar". 19. What is the role of the registrars? Registrars are the intercessors between Arnes and domain name holders (registrants). They function as advisers in the registration procedure and make sure the applicants are familiar with The General Terms and Conditions for Domain Name Registration. Their main service is to register and renew domain names. All communication between Arnes and domain holders, except in certain circumstances, is carried out through the registrars. 20. Which registrar should we choose? A complete list of registrars that is regularly updated can be found on Arnes web site. Choose a registrar whose services best meet your requirements. 21. We are not receiving sufficient support from our registrar or our registrar does not renew my domain in time or doesn't have a properly developed helpdesk. Can Arnes intervene? The registration and management of domain names is carried out via registrars and not directly by Arnes. Arnes has an independent contractual relationship with the registrars. In addition to this, and entirely independent of the agreement between Arnes and the registrars, agreements are entered into between the registrars and their customers/domain name holders. As a result, ARNES is not a controlling body that is able to monitor the contractual obligations between the registrar and the domain name holder. 22. How do we change our registrar? Each domain name holder can freely choose a registrar. The domain name transfer to a new registrar is initiated by the future registrar and is described in detail in The General Terms . Registrar transfer procedure:
On the day transfer is complete, Arnes charges the new registrar a fee for registrar change. The domain name registration date is not changed. 23. I've forgotten who is the registrar for my domain name. Can you tell me? You can use WHOIS search service to find that out. Enter your domain name and you'll get all the data, including your registrar URL address. 24. What will happen with my domain names if the contract between Arnes and my registrar expires? General Terms and Conditions, clauses 9.2 and 9.3 cover expiration of the contract for registrar: If a contract between a registrar and Arnes expires, the registrar shall be obliged to transfer its portfolio of domain names to another registrar within 15 days, and to notify Arnes and all affected domain name holders of the transfer in an appropriate manner. In such instances, the change of registrar is free of charge. If a Registrar does not transfer his domain name portfolio to another registrar, Arnes shall inform domain name holders of the termination of the contract. Affected Domain name holders shall be obliged to choose a new Registrar under the procedure described in clause 11.3 of these General terms and conditions or in question no. 22 of this FAQ. If a Domain name holder changes Registrar within one month of the date of receipt of notification, the change shall be free of charge, otherwise it will be charged under the Tariff. Domain name renewal and quarantine25. How do we renew our .si domain name? A domain name is registered for a period from one up to five years since the date of the registration and can be renewed not earlier than 180 days before the expiry date. As with all transactions, renewal can also be done only by a registrar. Your chosen registrar has to renew the domain name before it expires through the domain name registration system after which he is charged the assigned tariff by Arnes. If the server at Arnes does not receive the renewal request and the registrar doesn't pay the renewal fee, the domain name goes into "pending quarantine" status and is deleted from the domain name database after 30 days. 26. What does it mean if a domain name is "pending quarantine"? A registered domain name receives "pending quarantine" status when Arnes has, accordingly to The General Terms, removed its DNS pointer from the top level .si server (the home page and email address under that domain name will not work). The domain name is not yet available for registration by any other applicant. However some transactions are allowed during the 30 days period of "pending quarantine" status:
Only renewal terminates the "pending quarantine" status and returns it to status "registered". However when a domain name stays in "pending quarantine" status for 30 days, Arnes in the end deletes it from the .si domain name database and it is free to be registered by any entitled entity. 27. How do we know the domain name is "pending quarantine"? If your home page and email address under your .si domain name are not working, it might be because your domain name has been put into "pending quarantine" status (but there could be other reasons as well). You can check your domain name status through the WHOIS interface. If it turns out the domain name has a "pending quarantine" status, it might be because it hasn't been renewed in time or you have confirmed a deletion transaction initiated by your registrar. To restore the domain to its previous status, please contact your chosen registrar. 28. What is the purpose of the status "pending quarantine"? The purpose of "pending quarantine" status is in preventing the domain holders from unintentionally losing their domain names. If a domain name hasn't been renewed in time or a deletion has been accidentally confirmed, the domain name stops working properly but it is still registered on the current domain holder's name and nobody else can register it for the duration of 30 days. 29. The registrar hasn't renewed our domain name and it now has a "pending quarantine" status. How can we return it to its prior state? contact your registrar and arrange for an immediate start of the renewal procedure for your .si domain name. When the domain name is renewed, it is registered for a chosen period from its expiration date (and not from the day of the domain name renewal). If you can not come to an agreement with your registrar, you can freely choose another that will renew the domain name on your behalf. In this case the domain name will be renewed only after you confirm the automatic email sent to your contact email address. Attention! The registrar's transfer request , your approval and renew request have to be received by our server before the 30 days "pending quarantine" period runs out or the domain name will be deleted. Please take into consideration that the new registrar might want the service paid in advance. 30. When will renewed domain name from quarantine be online again? After next .si zone upload, that is done every 2 hours. 31. I don't know the expiry date of my domain name. Can you tell me when it expires? You can check the expiry date of your domain name via WHOIS search or contact your registrar. Transfer of domain names, Deletion of domain names32. We have agreed with the current domain holder to transfer the domain name to us. What is the procedure of the domain name transfer to a new domain holder? The domain transfer procedure is described in article 11.4 of the General Terms and Conditions:
On the day the transfer is complete, Arnes charges the registrar fee according to Tariffs. 33. Transfer/Change/Deletion has been initiated, but we haven't received (or we lost) automatically generated email to confirm/reject transaction. To what email was sent and can Arnes send it again? All automatically generated emails are sent to contact email of the domain name holder. If you didn't get it, please inform Arnes by email ( dom-reg@arnes.si ) or phone (+386 1 479 88 00). 34. We tried to confirm/reject a transaction by clicking on hyperlink in confirmation mail, but it didn't work. Is there another way to confirm/reject transaction? You can fill in the form with the code you received in confirmation mail and fax it to +38614798899. 35. We do not wish to use our domain name any more. How do we delete it? Like all other transactions, domain deletion is also handled by the registrars. As the domain holder you need to contact your registrar and ask for the domain name to be deleted. The registrar starts the deletion process and the domain holder receives an automatic email to his contact email address to either confirm or reject the deletion. If the deletion is confirmed within 16 days from the time the transaction was started, the domain name receives "pending quarantine" status and will be deleted from the .si domain name database after 30 days. The other possibility is that the domain holder informs his registrar he doesn't want to renew the domain name after its one year registration period. If the server at Arnes doesn't receive the renewal request and the registrar doesn't pay the renewal fee, the domain name goes into "pending quarantine" status and is deleted from the domain name database after 30 days. Attention! The domain holder or the registrar have no right claiming back a partial retribution of the tariff if the domain name has been deleted before it expired. 36. I confirmed the deletion of my domain name by mistake. Can I change my mind? After you confirmed the deletion of your domain name, domain name is quarantined for 30 days. You can still renew your domain name while quarantined. If you miss the 30 day period, you can only register the same domain name if still available and not registered by someone else. 37We would like to change our domain name. How do we do that? It is not possible to change the domain name, not even if the registrar has made a typing error. All you can do is register a new domain name and have the old one deleted or simply let it expire. DAS, WHOISDAS is Domain Avaliability Server. This tool enables you to check whether a domain name is still available. The system will only do a correct match. As a result you'll get information about the domain name status (available, registered, forbidden, syntactically incorrect). The WHOIS service offered by Arnes, .si Registry, is provided for information purposes only. It allows persons to check whether a specific domain name is still available or not and to obtain information related to the registration records of existing domain names. Web interface is implemented via DAS service. If you want additional information, you have to type a unique code and accept rules for usage of data obtained via WHOIS. 40. Why sometimes the only data on domain name holder available via WHOIS search is contact e-address (and no name, address, .)? If domain name holder is a natural person, according to Privacy Act only contact e-mail address of the domain name holder shall be published via WHOIS. Alternative domain name dispute resolution:41. What can we do if someone else has registered a domain name we feel that we are entitled to? Arnes has, in cooperation with legal experts, prepared a Procedure for Alternative (Domain Name) Dispute Resolution (ADR) . All domain holders, registrars and Arnes as registry are bound to it. This procedure is also quick and inexpensive way of solving domain name disputes but it does not exclude the possibility of using other legal procedures. Three conditions must be fulfilled to commence the ADR procedure,:
In case of a dispute independent arbiters are appointed to deliver a verdict with which Arnes must comply with. When the ADR is started both the complainant and domain holder must follow the proper procedure, use proper forms and mind the terms. We have prepared a graphic illustration of the procedure to offer you some help. 42. Who pays the expenses of the alternative domain name dispute resolution and what are the tariffs? The expenses are always covered by the complainant, which means the party that initiates the procedure. The fees can be found in ADR procedure file. 43. Where can we find arbiter's decisions on dispute cases? All decisions/verdicts on dispute cases can be found at http://www.arnes.si/domene/ARDS/odlocitve_ards.html Information for future registrars:44. Who can become a registrar and what are the terms? Any Slovene business entity that is a .si domain holder and has the necessary technical knowledge and communication means (internet access) can become a registrar. History:45. How did the policy for domain name registration change in the past? The substantial changes are presented in the following chart:
46. Why has the domain name registration system changed? The domain name registration terms, that were valid until March 31st 2005, were quite strict. Strict rules however have some advantages: they prevent possible disputes on the right to registered domain names and also disputes connected to trademark names, name space is easily surveyable and a particular domain name "waits" to be registered by an organisation that might discover the advantages of internet sometime in the future. Most European top level country code registries had similar domain name registration policies. With the expansion of internet the need for greater flexibility in domain name registration is also required. The downside of strict rules is that not everyone can register just any domain name they wish to obtain. This is why already in year 2000 several internet users in Slovenia expressed a wish to have a looser domain name registration system. Arnes arranged an internet forum where suggestions and request from the local internet community were being gathered. At the same time it has consulted many interested parties, expert and laic, lawyers, intellectual property experts, Chamber of Economy, Slovene Internet Service Provider Association (SISPA) and the international association of European national registries - CENTR. On numerous seminars Arnes has introduced several possible domain name registration systems and gathered opinions. The result of consultations was, that a greater part of the concerned party wanted more liberal .si domain name registration rules. In the end of 2001 the process of gradual liberalization of .si domain name registration terms began. In between Arnes prepared a complete renovation of the domain name registration system. The project was extensive and very demanding from the technical, legal and administrative point of view. The liberalization is a one way process, once a step forward is made, you can hardly ever reinstate previous circumstances. When introducing new registration system in 2005 Arnes already announced further liberalization of registration rules, which was implemented in 2008. 47. Why has a system of registrars been set up? There are several reasons for establishing a system of registrars. The international organisation ICANN (Internet Corporation for Assigned Names and Numbers) demanded that all registries of generic domain names (.com, .org,.) establish a system of registrars. They are bound to work by an expense account principle and this way market conditions develop among registrars. Many national registries followed the example of the generic registries and most European registries already function this way or are in the process of developing such a system. Experiences that Arnes got as a registry also show that setting up a system of registrars makes sense. It turned out that on many occasions domain holders registered their domain names with help from intermediates, usually their internet service providers. With the introduction of the new system these relations are formalised. Until March 31st Arnes did not charge for any of the services regarding domain names which is very unusual in Europe . Arnes is a public institution and is mostly financed by state budget. Up to the introduction of the new .si domain name registration system the costs were covered from it, however after the release of the new terms the expenses grew because of the increased number of domain name registration. All through Europe domain holders have to pay for their national domain names (with the exception of Croatia ) and the prices range from a few Euros to a couple of hundred Euros per year. |
Company:
JASICO d.o.o. phone: +386.25371027
What makes us the best registrar in Slovenia?
|